CAMPING TERMS & CONDITIONS

PAYMENTS & INCLUSIONS
At the time you make your booking, payment in full is required. 

The site charge is for one vehicle - this may be a 2WD, 4WD or Campervan. There is a minimum charge and then additional charges depending on number of guests and pets up to a maximum of 5 guests and 2 pets. Children under 2 are free of charge.

If you have more than 5 guests, you will need to book a second site for the additional guests above the maximum allowed per site.

Box trailers, camper trailers and caravan trailers are an additional fee per night. There is no need to book a second site for your trailer.


Every guest, vehicle, trailer, and pet must be paid for and registered at the time of booking. Use of the amenities is free of charge. There is an amenities block near the campground. You can see the location on the map. There are separate showers and toilets for men and women. The hot water is not limited.

If you have bathroom facilities in your campervan, no refuse disposal is available; you must take it with you.

Please note: no tents are allowed near cottages, cabins and glamping tents. If your friends are staying in the accommodation, you may not camp near them.
 
HOW TO BOOK

Camping bookings are made online. We have a booking system which allows you to make your own Group bookings so you can be sure that all your friends will be able to camp on the same weekend if you are getting together with a group of camps.

If you need assistance making your booking, please contact our friendly reservations team.

CHECK IN & OUT

Check in time is between 11am and 8pm on your arrival date. No arrivals after 8pm please. Check out is before 11am on the day of departure.

NOISE

Our camping is family friendly. No music or noise is allowed after 10pm - quiet talking only.

 

No generators, motorbikes, drones or chainsaws are allowed. 

CLEANING UP

All customers need to use the Turon Gates amenities. By leaving it and your campsite clean and tidy, everyone will find their stay more enjoyable.

Small pieces of plastic may be considered food by wildlife and is dangerous for wildlife to consume. All rubbish including tiny bits of plastic and wrappers must be removed and placed in garbage bins provided or taken with you. There is no additional charge for using rubbish bins.

PETS

Must be kept under control in the campground.

If your pet has a tendency to bite or be unfriendly, to either humans or other animals, you must keep a muzzle on it as there are young children and other pets who may approach your pet when you are not looking.

 

Droppings must be attended to. Pets are not allowed in the camping showers / toilets and may be tied up outside the amenities while you use them.

On walks, you may let your pet off the leash if you know for sure they will come immediately when called no matter what the temptation is -  wildlife can be very tempting - please keep your dog away from wildlife.

RESERVATION CHANGES / CANCELLATIONS

You may change or cancel your reservation online  7 days or more prior to arrival without penalty. 

 

In the event the you wish to cancel 7 days or more prior to arrival, a full refund will be issued.

 

Simply respond to your reservation email and we will take care of it. Please allow around 5 days for the refund to arrive in your account.

 

No refunds will be provided within 7 days of your arrival. You may make changes to your reservation for a small processing fee of $20 per change. If you do not notify us of additional charges prior to check-in, you agree to accept these charges plus additional $40 processing fee. 

In the unlikely event of extreme weather (eg flooded river) which prevents access to the property, you may change your reservation to another date or receive a full refund.